Contact tereatv
Message tereatv on WhatsApp with any question, before or after you order.
You can ask us about:
- Pricing and plans
- Setup help for IBO Player and Xtream Codes
- Your account or service
- Any question before you order
For common installation steps, see the setup guide; many questions are also answered in the FAQ.
Send Us a Message
Ready to Order?
Choose a plan on the pricing page, or message us first if you would like to ask something before you order.
Before Contacting Support
If something is not working, try these checks first:
- Check that your internet connection is working.
- After activation, reload IBO Player, or close it completely and open it again.
- For IBO Player, make sure the MAC Address and Device Key you sent are clear and complete.
- For Xtream Codes, check the details are entered exactly as sent.
- Follow the setup guide step by step.
Common Questions
Choose the number of devices and a plan, then press Get Started. WhatsApp opens with your plan and price already written, so you only need to send the message and continue your order in the chat.
Install IBO Player, open it and send us the MAC Address and Device Key shown on its home screen. We activate your playlist, then you reload the app. The setup guide has every step, including Fire TV and Fire Stick.
Check that your device is connected to the internet and that your MAC Address and Device Key screenshot was clear and complete. For Xtream Codes, check the details are entered exactly as sent. Then reload IBO Player, or close it completely and open it again. If it still does not work, message tereatv on WhatsApp.
Yes. Each device in a plan is one simultaneous stream — a 2-device plan lets 2 screens stream at the same time, a 3-device plan lets 3, and so on. Plans are available for 1, 2, 3 or 4 devices, and the price depends on the number you choose.
Need Help or Have a Question?
Message tereatv on WhatsApp and tell us what you need.
Get Help on WhatsApp