Refund Policy

Refund Request Window

You may submit a refund request within 7 calendar days of the date your service is activated. Requests made after this window are generally not eligible.

Submitting a request within the window does not by itself make an order eligible for a refund. Each request is reviewed against the conditions below; this window is not a money-back guarantee.

When a Refund May Be Considered

A refund may be considered when all of the following apply:

• the service has a persistent technical issue attributable to tereatv;
• you reported the issue within the refund-request window;
• reasonable troubleshooting has been attempted, including the steps in the setup guide; and
• tereatv is unable to resolve the issue.

An order that meets these conditions may be eligible for a refund. Each request is reviewed individually, and not every technical complaint results in a refund.

When Refunds Are Generally Not Available

A change of mind after your subscription has been activated is generally not eligible for a refund.

Refunds are also generally not available when a problem is caused solely by one of the following:

• your internet connection
• ISP restrictions or network conditions
• VPN configuration
• incompatible or unsupported hardware
• problems with a third-party player or app
• incorrect setup, or login details entered incorrectly
• not following the setup instructions

This section describes refund eligibility only. It does not mean that any particular problem is caused by one of these factors.

Duplicate Payments

If you were charged twice for the same intended order, contact tereatv. Once a duplicate payment has been verified, it will be corrected or refunded as appropriate.

Renewals and Unused Subscription Time

Once a renewal has been activated or delivered, it is generally non-refundable. If you contact tereatv before a renewal is activated, your request may be reviewed.

There is no automatic prorated or partial refund for unused subscription time after activation. Exceptional cases may be reviewed individually, but a partial refund is not guaranteed.

Third-Party App Fees

Some players, apps and platforms charge their own fees. Fees paid directly to a third party, such as an IBO Player licence or activation fee where applicable, are not paid to tereatv and are not refunded by tereatv. IBO Player is a third-party app, and its fees are handled by its provider.

Trial Availability

Trial availability, if offered, may vary and is not guaranteed as part of the standard subscription.

How to Request a Refund

Send your request to tereatv on WhatsApp. To help us review it, please include:

• your order or payment reference
• your plan length (3, 6 or 12 months)
• the number of devices on your plan
• a short description of the issue and the troubleshooting you have tried

Never send passwords, full card details, private keys or crypto seed phrases. They are not needed to review a refund request.

How Approved Refunds Are Handled

Approved refunds will be handled using an appropriate available payment method, depending on the original payment method and circumstances. Processing times can vary, and no specific timeframe is guaranteed.

Your Consumer Rights

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

This policy forms part of the Terms and Conditions for tereatv subscriptions.